Eight channels out.
Every one alertable.
If a job needs to tell a human something — a success report, a failure page, a "file arrived" heads-up — InTouch has eight channels to send it on. Five ship on every edition (Email, Slack, Discord, Telegram, SMS — the ones an individual or small team can stand up without an org-tier business account). Three business-account channels activate on Department and Enterprise (WhatsApp, Microsoft Teams, LINE — each requires Meta Business, a Microsoft 365 tenant, or a LINE Official Account). All audit-logged, all credential-vaulted, all throttled and retried on failure.
What Actually Sends
Email (SMTP)
Any SMTP server — O365, Gmail, SendGrid, Postmark, your internal MTA. TLS support, per-recipient templating, HTML and plain-text bodies, attachments. The most boring channel and the most reliable.
Slack
Bot token sends to channels and DMs. Block Kit formatting. Per-channel thread support.
Discord
Bot sends to channels and DMs. Embed formatting. Rate-limit-aware.
Telegram
Bot send API. Markdown formatting. Per-chat delivery.
SMS — Twilio / Telnyx / Plivo
Provider of choice. Per-recipient throttling. Error handling for non-deliverable numbers. A paid Twilio/Telnyx/Plivo account is required, but it's a third-party provider tier — no InTouch edition gate.
WhatsApp (Meta Cloud API)
Template message support, session message support, media attachments. Requires a Meta Business account and an approved phone number.
Microsoft Teams (Bot Framework)
Channel and 1:1 delivery. Adaptive cards. Essential where Teams is the corporate chat surface.
LINE (Messaging API)
Channel access token delivery. Rich messages, stickers, flex messages. Critical for APAC deployments.
One Alert Object, Any Channel
Alerts aren't hard-coded to a channel. Each subscriber lists the transports they accept. An alert fires, InTouch looks up the subscriber, picks the right transport, sends. The same alert body lands in Slack for one user, SMS for another, email for a third. No per-channel alert duplication.
Alerts Your Team Actually Sees
Start with the five out-of-the-box channels on the free Personal edition (Email, Slack, Discord, Telegram, SMS).